Human-First Systems: Why HMO Benefits Are Non-Negotiable for Offshore Teams
When we built our people-first systems at ForceMultiply, one thing was absolutely non-negotiable: providing HMO health benefits to every single offshore team member. Recently, one of our team members in the Philippines sent me a message that stopped me in my tracks. His mother had fallen critically ill, and thanks to the HMO coverage we provided, he was able to rush her to a good hospital, get the care she needed, and be by her side without worrying about how he would afford it. His gratitude was overwhelming. But to me, this wasn’t an “extra.” It was the bare minimum. In many offshore staffing models, especially in traditional BPOs, health insurance is often considered “optional.” It’s left for employees to figure out themselves, or only offered after a long probation period. I believe that’s not just wrong — it’s inhumane. Health care is not a luxury. It’s a basic human need. This is even more crucial when your team is working the graveyard shift to ma...
