Human-First Systems: Why HMO Benefits Are Non-Negotiable for Offshore Teams

 When we built our people-first systems at ForceMultiply, one thing was absolutely non-negotiable: providing HMO health benefits to every single offshore team member.

Recently, one of our team members in the Philippines sent me a message that stopped me in my tracks. His mother had fallen critically ill, and thanks to the HMO coverage we provided, he was able to rush her to a good hospital, get the care she needed, and be by her side without worrying about how he would afford it. His gratitude was overwhelming. But to me, this wasn’t an “extra.” It was the bare minimum.

In many offshore staffing models, especially in traditional BPOs, health insurance is often considered “optional.” It’s left for employees to figure out themselves, or only offered after a long probation period. I believe that’s not just wrong — it’s inhumane.

Health care is not a luxury. It’s a basic human need.

This is even more crucial when your team is working the graveyard shift to match international time zones. The strain of working overnight hours can take a real toll on physical and mental health. Regular health checks and access to quality care aren’t just “nice to have” — they’re essential. An HMO plan ensures that team members can proactively manage their health, catch issues early, and stay strong for themselves and their families.

When you build a human-first, people-first system, you don’t just focus on KPIs and deliverables. You focus on the person behind the work — their safety, their dignity, and their family’s well-being. Offshore teams are not “resources.” They are people. And if you claim to value them, then providing access to health care must be part of that value system.

If you’re building or hiring offshore teams, let me be clear: make HMO benefits non-negotiable.

It is not just the right thing to do — it’s also smart business. Teams that feel valued perform better. They stay longer. They go above and beyond. They trust you. And trust is the currency of high performance.

We’re here to help revolutionize the BPO industry.

We believe in a new era where people-first leadership is the standard, not the exception. Where offshore teams are empowered, protected, and celebrated — not exploited. If you’re ready to rethink how you build your global teams with clarity, compassion, and results, I’m here to help.

Let’s build a better model for the future.

Reach out if you want to learn more about how we do it differently at ForceMultiply. Together, we can change the game.